{"id":8834,"date":"2023-05-27T20:55:02","date_gmt":"2023-05-27T20:55:02","guid":{"rendered":"https:\/\/pe.verdette.com\/?page_id=8834"},"modified":"2023-05-27T21:49:18","modified_gmt":"2023-05-27T21:49:18","slug":"libros-de-reclamaciones","status":"publish","type":"page","link":"https:\/\/pe.verdette.com\/en\/libros-de-reclamaciones\/","title":{"rendered":"Books of grievances"},"content":{"rendered":"<h3>Estimado Cliente:<\/h3>\n<p>\u201cEn cumplimiento al C\u00f3digo de Protecci\u00f3n y Defensa del Consumidor, ponemos a su disposici\u00f3n La Hoja de Reclamaciones, la cual debe llenar y enviar con la informaci\u00f3n solicitada y la descripci\u00f3n de la queja o reclamo. La respuesta al reclamo ser\u00e1 atendida por nuestras \u00e1reas especializadas\u201d.<\/p>\n\n<div class=\"wpforms-container wpforms-container-full wpforms-block wpforms-block-800c2c0e-198e-41a5-b38c-0761aa9b1ad2 wpforms-render-modern\" id=\"wpforms-8837\"><form id=\"wpforms-form-8837\" class=\"wpforms-validate wpforms-form wpforms-ajax-form\" data-formid=\"8837\" method=\"post\" enctype=\"multipart\/form-data\" action=\"\/en\/wp-json\/wp\/v2\/pages\/8834\" data-token=\"8439565cae97c47a30094f5e04e6fa41\" data-token-time=\"1778213110\"><noscript class=\"wpforms-error-noscript\">Please enable JavaScript in your browser to complete this form.<\/noscript><div id=\"wpforms-error-noscript\" style=\"display: none;\">Please enable JavaScript in your browser to complete this form.<\/div><div class=\"wpforms-field-container\"><div id=\"wpforms-8837-field_0-container\" class=\"wpforms-field wpforms-field-name\" data-field-id=\"0\"><label class=\"wpforms-field-label\" for=\"wpforms-8837-field_0\">1. IDENTIFICACI\u00d3N DEL CONSUMIDOR RECLAMANTE <span class=\"wpforms-required-label\" aria-hidden=\"true\">*<\/span><\/label><input type=\"text\" id=\"wpforms-8837-field_0\" class=\"wpforms-field-medium wpforms-field-required\" name=\"wpforms[fields][0]\" placeholder=\"Nombres y Apellidos\" aria-errormessage=\"wpforms-8837-field_0-error\" required><\/div><div id=\"wpforms-8837-field_3-container\" class=\"wpforms-field wpforms-field-text\" data-field-id=\"3\"><label class=\"wpforms-field-label wpforms-label-hide\" for=\"wpforms-8837-field_3\" aria-hidden=\"false\"> Domicilio <span class=\"wpforms-required-label\" aria-hidden=\"true\">*<\/span><\/label><input type=\"text\" id=\"wpforms-8837-field_3\" class=\"wpforms-field-medium wpforms-field-required\" name=\"wpforms[fields][3]\" placeholder=\"Domicilio\" aria-errormessage=\"wpforms-8837-field_3-error\" required><\/div><div id=\"wpforms-8837-field_5-container\" class=\"wpforms-field wpforms-field-select wpforms-field-select-style-classic\" data-field-id=\"5\"><label class=\"wpforms-field-label\" for=\"wpforms-8837-field_5\">Seleccione tipo de documento<\/label><select id=\"wpforms-8837-field_5\" class=\"wpforms-field-medium\" name=\"wpforms[fields][5]\"><option value=\"DNI\"  class=\"choice-1 depth-1\"  >DNI<\/option><option value=\"Carnet de extranjer\u00eda\"  class=\"choice-2 depth-1\"  >Carnet de extranjer\u00eda<\/option><option value=\"Otro\"  class=\"choice-3 depth-1\"  >Otro<\/option><\/select><\/div><div id=\"wpforms-8837-field_6-container\" class=\"wpforms-field wpforms-field-number\" data-field-id=\"6\"><label class=\"wpforms-field-label wpforms-label-hide\" for=\"wpforms-8837-field_6\" aria-hidden=\"false\">Numero de identificaci\u00f3n <\/label><input type=\"number\" id=\"wpforms-8837-field_6\" class=\"wpforms-field-medium\" name=\"wpforms[fields][6]\" placeholder=\"N\u00famero de documento\" step=\"any\" aria-errormessage=\"wpforms-8837-field_6-error\" ><\/div><div id=\"wpforms-8837-field_9-container\" class=\"wpforms-field wpforms-field-number\" data-field-id=\"9\"><label class=\"wpforms-field-label wpforms-label-hide\" for=\"wpforms-8837-field_9\" aria-hidden=\"false\">Tel\u00e9fono <\/label><input type=\"number\" id=\"wpforms-8837-field_9\" class=\"wpforms-field-medium\" name=\"wpforms[fields][9]\" placeholder=\"Tel\u00e9fono \" step=\"any\" aria-errormessage=\"wpforms-8837-field_9-error\" ><\/div><div id=\"wpforms-8837-field_1-container\" class=\"wpforms-field wpforms-field-email\" data-field-id=\"1\"><label class=\"wpforms-field-label wpforms-label-hide\" for=\"wpforms-8837-field_1\" aria-hidden=\"false\">Email<\/label><input type=\"email\" id=\"wpforms-8837-field_1\" class=\"wpforms-field-medium\" name=\"wpforms[fields][1]\" placeholder=\"Email\" spellcheck=\"false\" aria-errormessage=\"wpforms-8837-field_1-error\" ><\/div><div id=\"wpforms-8837-field_15-container\" class=\"wpforms-field wpforms-field-name\" data-field-id=\"15\"><label class=\"wpforms-field-label\" for=\"wpforms-8837-field_15\">Informaci\u00f3n del Padre o Madre (en el caso de que usted sea menor de edad)<\/label><input type=\"text\" id=\"wpforms-8837-field_15\" class=\"wpforms-field-medium\" name=\"wpforms[fields][15]\" placeholder=\"Nombre del Padre o Madre\" aria-errormessage=\"wpforms-8837-field_15-error\" ><\/div><div id=\"wpforms-8837-field_16-container\" class=\"wpforms-field wpforms-field-text\" data-field-id=\"16\"><label class=\"wpforms-field-label wpforms-label-hide\" for=\"wpforms-8837-field_16\" aria-hidden=\"false\"> <\/label><input type=\"text\" id=\"wpforms-8837-field_16\" class=\"wpforms-field-medium\" name=\"wpforms[fields][16]\" placeholder=\"Domicilio\" aria-errormessage=\"wpforms-8837-field_16-error\" ><\/div><div id=\"wpforms-8837-field_17-container\" class=\"wpforms-field wpforms-field-select wpforms-field-select-style-classic\" data-field-id=\"17\"><label class=\"wpforms-field-label\" for=\"wpforms-8837-field_17\">Seleccione tipo de documento <\/label><select id=\"wpforms-8837-field_17\" class=\"wpforms-field-medium\" name=\"wpforms[fields][17]\"><option value=\"DNI\"  class=\"choice-1 depth-1\"  >DNI<\/option><option value=\"Carnet de extranjer\u00eda\"  class=\"choice-2 depth-1\"  >Carnet de extranjer\u00eda<\/option><option value=\"Otro\"  class=\"choice-3 depth-1\"  >Otro<\/option><\/select><\/div><div id=\"wpforms-8837-field_18-container\" class=\"wpforms-field wpforms-field-number\" data-field-id=\"18\"><label class=\"wpforms-field-label wpforms-label-hide\" for=\"wpforms-8837-field_18\" aria-hidden=\"false\">Numero de identificaci\u00f3n <\/label><input type=\"number\" id=\"wpforms-8837-field_18\" class=\"wpforms-field-medium\" name=\"wpforms[fields][18]\" placeholder=\"N\u00famero de documento\" step=\"any\" aria-errormessage=\"wpforms-8837-field_18-error\" ><\/div><div id=\"wpforms-8837-field_14-container\" class=\"wpforms-field wpforms-field-radio wpforms-list-inline\" data-field-id=\"14\"><fieldset><legend class=\"wpforms-field-label\">2. IDENTIFICACI\u00d3N DEL BIEN CONTRATADO <span class=\"wpforms-required-label\" aria-hidden=\"true\">*<\/span><\/legend><ul id=\"wpforms-8837-field_14\" class=\"wpforms-field-required\"><li class=\"choice-1 depth-1\"><input type=\"radio\" id=\"wpforms-8837-field_14_1\" name=\"wpforms[fields][14]\" value=\"Producto\" aria-errormessage=\"wpforms-8837-field_14_1-error\" required ><label class=\"wpforms-field-label-inline\" for=\"wpforms-8837-field_14_1\">Producto<\/label><\/li><li class=\"choice-2 depth-1\"><input type=\"radio\" id=\"wpforms-8837-field_14_2\" name=\"wpforms[fields][14]\" value=\"Servicio\" aria-errormessage=\"wpforms-8837-field_14_2-error\" required ><label class=\"wpforms-field-label-inline\" for=\"wpforms-8837-field_14_2\">Servicio<\/label><\/li><\/ul><\/fieldset><\/div><div id=\"wpforms-8837-field_4-container\" class=\"wpforms-field wpforms-field-select wpforms-field-select-style-modern\" data-field-id=\"4\"><label class=\"wpforms-field-label\" for=\"wpforms-8837-field_4\">3. DETALLE DE LA RECLAMACI\u00d3N\/QUEJA <span class=\"wpforms-required-label\" aria-hidden=\"true\">*<\/span><\/label><select id=\"wpforms-8837-field_4\" class=\"wpforms-field-medium wpforms-field-required choicesjs-select\" data-size-class=\"wpforms-field-row wpforms-field-medium\" data-search-enabled=\"\" name=\"wpforms[fields][4]\" required=\"required\"><option value=\"\" class=\"placeholder\" disabled  selected='selected'>&#8211; Please select &#8211;<\/option><option value=\"Reclamo (disconformidad relacionada a los productos o servicios).\"  class=\"choice-3 depth-1\"  >Reclamo (disconformidad relacionada a los productos o servicios).<\/option><option value=\"Queja (disconformidad no relacionada a los productos o servicios; o, malestar o descontento respecto a la atenci\u00f3n al p\u00fablico)\"  class=\"choice-2 depth-1\"  >Queja (disconformidad no relacionada a los productos o servicios; o, malestar o descontento respecto a la atenci\u00f3n al p\u00fablico)<\/option><\/select><\/div><div id=\"wpforms-8837-field_2-container\" class=\"wpforms-field wpforms-field-textarea\" data-field-id=\"2\"><label class=\"wpforms-field-label\" for=\"wpforms-8837-field_2\">Detalles<\/label><textarea id=\"wpforms-8837-field_2\" class=\"wpforms-field-medium\" name=\"wpforms[fields][2]\" aria-errormessage=\"wpforms-8837-field_2-error\" ><\/textarea><\/div><div id=\"wpforms-8837-field_19-container\" class=\"wpforms-field wpforms-field-textarea\" data-field-id=\"19\"><label class=\"wpforms-field-label\" for=\"wpforms-8837-field_19\">Pedido<\/label><textarea id=\"wpforms-8837-field_19\" class=\"wpforms-field-medium\" name=\"wpforms[fields][19]\" aria-errormessage=\"wpforms-8837-field_19-error\" ><\/textarea><\/div><div id=\"wpforms-8837-field_20-container\" class=\"wpforms-field wpforms-field-textarea\" data-field-id=\"20\"><label class=\"wpforms-field-label\" for=\"wpforms-8837-field_20\">Observaciones y acciones adoptadas por el proveedor<\/label><textarea id=\"wpforms-8837-field_20\" class=\"wpforms-field-medium\" name=\"wpforms[fields][20]\" aria-errormessage=\"wpforms-8837-field_20-error\" ><\/textarea><\/div><\/div><!-- .wpforms-field-container --><div class=\"wpforms-submit-container\" ><input type=\"hidden\" name=\"wpforms[id]\" value=\"8837\"><input type=\"hidden\" name=\"page_title\" value=\"\"><input type=\"hidden\" name=\"page_url\" value=\"https:\/\/pe.verdette.com\/en\/wp-json\/wp\/v2\/pages\/8834\"><input type=\"hidden\" name=\"url_referer\" value=\"\"><button type=\"submit\" name=\"wpforms[submit]\" id=\"wpforms-submit-8837\" class=\"wpforms-submit\" data-alt-text=\"Enviando\" data-submit-text=\"ENVIAR\" aria-live=\"assertive\" value=\"wpforms-submit\">ENVIAR<\/button><img decoding=\"async\" loading=\"lazy\" src=\"https:\/\/pe.verdette.com\/wp-content\/plugins\/wpforms-lite\/assets\/images\/submit-spin.svg\" class=\"wpforms-submit-spinner\" style=\"display: none;\" width=\"26\" height=\"26\" alt=\"Loading\"><\/div><\/form><\/div>  <!-- .wpforms-container -->\n\n\n<p>IMPORTANTE<\/p>\n\n\n\n<p>*\u00a0 El proveedor debe dar respuesta al reclamo o queja en un plazo no mayor a quince (15) d\u00edas h\u00e1biles, el cual es improrrogable.<\/p>\n\n\n\n<p>*&nbsp;La formulaci\u00f3n del reclamo no impide acudir a otras v\u00edas de soluci\u00f3n de controversias ni es requisito previo para interponer una denuncia ante el INDECOPI.<\/p>\n\n\n\n<p>*&nbsp;Le informamos que la respuesta a su reclamo tendr\u00e1 las acciones adoptadas y ser\u00e1 remitida al correo electr\u00f3nico o a los tel\u00e9fonos de contacto registrados.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>&hellip; 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