Books of grievances

Dear Customer:

“In compliance with the Code of Protection and Defense of the Consumer, we put at your disposal The Sheet Claims, which must fill out and submit the requested information and the description of the complaint or grievance. The response to the complaint will be handled by our specialized areas”.

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1. IDENTIFICATION OF THE CONSUMER CLAIMANT *

Home *

Select the type of documentIDCarnet de extranjeríaOther

LA tipo Seleccione

Identification number

Phone

Email

The information of Father or Mother (in the case of you being a minor)

Select the type of document IDCarnet de extranjeríaOther

Identification number

2. IDENTIFICATION OF A CONTRACT *

• Product
• Service

3. DETAIL OF THE COMPLAINT/COMPLAINT *– Please select –Reclamo (disconformidad relacionada a los productos o servicios).Queja (disconformidad no relacionada a los productos o servicios; o, malestar o descontento respecto a la atención al público)

Details

Order

Observations and actions taken by the provider

SEND

IMPORTANT

* The provider must provide a response to the claim or complaint in a period not exceeding fifteen (15) working days, which is non-extendable.

* The formulation of the claim does not preclude recourse to other means of dispute settlement, nor is it a prerequisite to filing a complaint with the INDECOPI.

* Please be informed that the response to your complaint will take the actions taken and will be sent to the e-mail or the contact numbers registered.